Is paying by card online secure?
Yes, of course! Chesterfield Sofas have never experienced an instance of fraudulent use of a customer’s card details after shopping with us, and we strongly believe that we never will. Shopping with us is so secure because we use WorldPay. Our secure server encrypts your details into bits of code that are fired straight over to the WorldPay servers, who decrypt the information and take payment from your card.
We are so confident of the security that WorldPay offers that chesterfield Sofas offer a security guarantee; if your account suffers fraud as a direct result of using our website, we will cover any and all liability charges which your bank asks for. Please note: If you are at all concerned about the security of sending your account details online, you’re very welcome to place your order over the phone. Contact us on 01254 268 590 (9am – 5pm Monday to Friday, 12 – 4 Saturday.)
What is WorldPay?
WorldPay is an eCommerce bank that uses the highly secure Thawte 2048 bit encryption system and 128-bit SSL browser encryption to protect, encrypt and secure card details from the outside world. No one (including the Chesterfield Sofas staff) has access to any card details – only WorldPay; the world’s largest, longest established and most respected e-Commerce bank in the world process these details.
Ordering & Payment
How do I place an order?
Ordering with us online is simple; find the product you’d like, chose between the available drop down options (which vary by product) and click add to basket. You can then click on your basket in the top right of any webpage to amend quantities or delete items, as well as chose whether you’d like to pay a 50% deposit or pay in full. Clicking the checkout button will take you through our secure WorldPay system where we will take payment from your card and complete your order. We reserve the right to charge a £50 order administration fee.
Alternatively, if you’d prefer to talk to a sales representative we would be more than happy to take your order over the phone. Call us on 01254 268 590 to place an order today.
What methods of payment do you accept?
We accept all major credit and debit cards, including MasterCard, Visa, Switch/Maestro, Amex and JCB cards as well as PayPal, Google Checkout, personal cheques and bank or building society cheques (Please make payable to “Chesterfield Sofas For You Limited”).
What happens once I’ve placed my order?
Once we’ve received your order we get to work straight away. Since bespoke orders are produced by hand they will take longer to be shipped than other products. Most orders are shipped within two weeks, though smaller items like tub chair or footstools could be with you within 3 to 5 days – when your items are ready for dispatch our courier will contact you to arrange a delivery time.
What happens if I cancel my order?
Chesterfield Sofas are specialists in making bespoke furniture, which unfortunately means that we will not accept any returns from a customer unless this made to measure product is faulty, or damaged during delivery. This is because each piece is tailored specifically for each customer and can’t be resold.All other furniture orders can be cancelled up to 14 days before the delivery date. If you decide to cancel your order, Chesterfield Sofas will keep your 30% deposit together with a £50 administration charge. Once your furniture has been delivered, Chesterfield Sofas will not accept any returns or offer a refund unless the product has arrived faulty or has been damaged in transit. If this is the case, please contact our office immediately before signing.
Due to hygiene reasons, we will only accept a returned mattress if it is wrapped in its original packaging. If you would like to test a mattress, please do so with it still contained in its packaging until you have decided to either return or keep it.
Our returns policy does not affect your statutory rights.
How competitive are your prices?
Our prices reflect a saving of between 10% – 40% of the average retail price for each individual item. Chesterfieldsofas can’t possibly keep track of our competitor’s prices and special offers, but we’re so confident that our low prices are the most competitive in England that we have our own price promise; if you are quoted a lower price for a product elsewhere then we won’t just match it – we’ll beat it.
Do Chesterfield Sofas prices include VAT?
Yes, all prices quoted on our website already have 20% VAT included.
What is the Chesterfield Sofas delivery policy?
Each price listed on our website does not include delivery charges. A standard delivery charge, payable by the customer, will cover delivery anywhere within the UK mainland. However, the following postcodes will incur a minimum charge of £99 for delivery: CA, DL, LA, LD, LL23-27, LL35-78, SA19-73, SY18-20, SY23-25, TS. We can deliver to the following postcodes by quotation: GY, HS, IM, IV14-29, IV37-63, JE, KA28, KW, PA20-25, PA34, PA36-78, PH17-50, ZE. Large, bulky items are delivered straight to your door via specially equipped furniture vans, driven by specially trained furniture delivery staff. Smaller items may be delivered by a parcel service.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free to a nominated mainland GB address, such as a port. Onward shipping from that point is the responsibility of the customer.
Please note: For any international orders, Chesterfield Sofas Ltd will bear the cost of UK charges, however duty and/or tax charges from the receiving country will be the responsibility of the customer. Unfortunately, the free 12-month warranty on international orders is void.
It is your responsibility to ensure that the furniture ordered will pass freely through into your room of choice; our standard delivery charge includes no allowance for removal of doors, windows or other fixtures.
When can I expect my order?
Delivery times will vary product to product, though as a guide we list an estimated delivery time in the item’s description.
Please note: These delivery times are just an estimate and should not be taken as a confirmation that the item will be delivered in this time frame.
We endeavor to keep our customers fully apprised of where their order is up to, especially if there are any delays in the manufacturing chain that we feel may have an impact on the estimated delivery date. Generally, we aim to ship multiple items from the same order together – meaning we may have most of your order prepared, but still be waiting to complete the order before shipping. This helps reduce costs for both Chesterfield Sofas and our customers.
How do you calculate delivery times?
Every item in our range has its own unique delivery time that is up-dated daily to reflect changes in the supply-chain. Specialist craftsmen manufacture many items of our furniture pieces by hand in the UK, and the delivery time reflects this. Long delivery times are not unique to Chesterfield Sofas; they are the norm with virtually all UK furniture retailers. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and your home. If a fast delivery time is important to your purchasing decision we recommend that you browse our store further to see if there is an item with a shorter delivery time. Most of our items are delivered to your door within a 4-week period.
What if I’m unable to take delivery of my order when it’s ready?
Chesterfield Sofas will contact you when your order is ready for dispatch from our warehouse to arrange a delivery slot. Your order must be shipped within 14 days following this or we will charge you for storage, which is payable in advance. If we have been unable to deliver your furniture after 2 months, your order will be cancelled and a refund issued, less a 30% deposit, a £50 administration fee and any storage fees left outstanding.
What if my delivery contains damaged goods?
Whilst unlikely, mistakes are made and accidents will happen. If your furniture does arrive faulty or damaged contact us immediately on 01254 268 590. If possible, we will arrange for your furniture to be repaired in your home to cause as little upset to your routine as possible. However, we may also feel the need to return any damaged goods to the manufacturer. If this is the case, please retail all original packaging. All returns and repairs must be arranged through our Customer Services Department, since we are unable to pay for anything that has not been authorised.
Please Note: We use specialist furniture couriers to deliver all furniture, which helps to ensure your order is handled appropriately. This may mean that it is not possible to request delivery at a specific time or date for your delivery, for example only being able to accept delivery on Wednesday’s or before 12am may not be possible. If you have any concerns or queries about this, please contact us on 01254 268 590. It may also be necessary for you to accept the first delivery date offered; we have lots of customers with lots of deadlines to meet, and we can’t possibly cater to each customer’s delivery preference.
Once a delivery slot has been scheduled it’s important that you’re able to take the delivery on the arranged day. If for any reason your availability changes please let us know as soon as possible; if a delivery slot is changed within the last 48 hours there will be an emergency £45 emergency call charge payable before we can re-arrange delivery. Each order is loaded onto its van the night before delivery, and once loaded it can’t be unloaded. Mattresses and pillows are sent separately using a next day premium delivery service for the standard delivery charge. If you require specific AM/PM delivery times please contact us.
The availability of each product is stated on its information page. If an item is expected to take longer than advertised we will contact you.
How do I contact Chesterfield Sofas
You can contact the Chesterfield Sofas Customer Service Department by email or by calling 01254 268 590 between 10am and 6pm. We try to reply to all emails within a 48-hour period.
What if I have a complaint?
Chesterfield Sofas pride ourselves in offering the very best customer service, We hold ourselves to the highest standards, and we’re not happy if each and every one of our customers isn’t 100% satisfied with the service they’ve received. If you have any complaints or concerns about your experience with us, please don’t hesitate to contact us by email or by calling 01254 268 590 between 10am and 6pm. We aim for a 48-hour turnaround with all emails, but if we can’t resolve your problem within a week we’ll update you weekly thereafter on its progress.
Do you have brochures?
Yes, though not in the conventional sense. Our brochure is published digitally to save both paper consumption and printing costs; savings which we can pass directly on to our customers. If you are interested in looking at our brochure, it can be found here. Alternatively you can browse our fantastic selection of furniture online.